ligaklikPrivacy Policy

This page describes what we collect when you use ligaklik and how we keep that data protected. Account opening at ligaklik starts with your email, a password, and identity verification—we gather these details because we need them to comply with local law and keep your account secure. Beyond essential account data, we collect information about how you use our platform so we can improve our service and detect irregular activity.

We take data protection seriously. We do not sell your information to third parties for marketing. We do not share your KYC documents or payment details beyond what is required by law or necessary to process your requests. This policy explains what we collect, how we use it, and what rights you have. If you have questions about your data on ligaklik, you can contact our support team at any time.

What We Collect at ligaklik

Account and Identity Information

We collect your email address, chosen password, phone number, and full legal name when you open an account. During KYC verification, we ask for a government-issued ID (such as an Indonesian national ID), proof of address (utility bill or bank statement), and sometimes a selfie for identity confirmation. We store these documents securely and use them only to verify your identity and comply with local regulations in jurisdictions where we operate—Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions.

Payment and Transaction Data

We record your deposit and withdrawal history, including the payment method you use (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer from mobile banking, local payment, online payment, e-wallet). We do not store your full bank account number or card details on our servers; these are encrypted and processed by third-party payment providers. We keep transaction records to prevent fraud, process refunds, and meet legal reporting requirements.

Platform Activity Data

We collect information about how you interact with ligaklik—which games you access, how long you stay on the platform, what markets you view. We use this data to personalise your experience, detect technical issues, and identify suspicious patterns (such as multiple rapid account openings from the same location). We also collect your IP address, device information, and browser type for security and technical troubleshooting.

Communications and Support

If you contact our support team via live chat, email, or in-app messaging, we keep records of those conversations. We use these records to resolve your issue, train our support staff, and monitor service quality. Your support history stays with your account so any team member can pick up context if you contact us again.

How We Use Your Data

We use your data for several essential purposes. First, account management: we need your email, password, and KYC documents to verify you and keep your account secure. Second, legal compliance: we must report certain information to local authorities in supported jurisdictions where you access ligaklik. Third, fraud prevention: we analyse activity patterns to catch suspicious transactions and protect all account holders. Fourth, technical operation: we use logs and analytics to maintain our live-dealer studios, sportsbook markets, and slot systems.

We also use your data to improve ligaklik. If many players access our live blackjack tables during Idul Fitri or around major Liga 1 fixtures, we learn when to scale capacity. If you report a technical problem, we use that feedback to fix bugs. We do not use your data for aggressive marketing; we do not send unsolicited promotions or sell contact lists to third parties.

Third-Party Processors

We work with third parties who help operate ligaklik. Payment processors handle deposits and withdrawals on our behalf. Cloud infrastructure providers host our servers (which may sit outside your jurisdiction). Our support ticketing system stores conversation history. These processors sign agreements with us to protect your data according to our standards; they do not use your information for their own purposes.

Cookies and Tracking

We use cookies to keep you logged in and remember your preferences (such as language or favourite tables). These are functional cookies necessary for the platform to work. We may also use analytics cookies to measure how players engage with different parts of ligaklik. You can control cookies through your browser settings, though disabling them may affect your experience.

Session cookies

Keep you logged in while you use ligaklik. These expire when you close your browser or after a period of inactivity.

Preference cookies

Remember your language choice, theme setting, and other user preferences across visits.

Analytics cookies

Measure which features are popular, how long players stay, and which pages have technical issues.

Your Rights and Our Commitments

Data Retention

We keep your account data (email, name, KYC documents) for as long as your account is active and for a reasonable period after closure to comply with legal obligations. Transaction history is retained for reporting and dispute resolution. If you request account deletion, we remove personal data we no longer need to keep, though we may retain anonymised records for analytics and legal compliance.

Your Rights

You have the right to access your data held on ligaklik. You can request a copy of your personal information, KYC documents, and transaction history through our support team. You can also request corrections if your stored information is inaccurate. In some jurisdictions, you may have the right to data portability or erasure, subject to legal and contractual obligations. Contact our support team to exercise any of these rights.

Data Security

We encrypt data in transit (HTTPS) and at rest. Our servers are protected by firewalls and intrusion detection. Access to sensitive data (KYC documents, payment records) is restricted to authorised staff and is logged. We conduct regular security reviews. However, no system is perfectly secure; if you believe your account has been compromised, contact us immediately so we can reset your credentials and investigate.

International Data Transfer

Our servers may be located outside your home country. When you use ligaklik from Indonesia or another jurisdiction, your data may be processed and stored on servers in different regions. By using ligaklik, you consent to this cross-border transfer. We apply the same data protection standards regardless of server location.

Changes to This Policy

We may update this privacy policy as our service evolves or as legal requirements change. We will notify you of material changes via email or by posting a notice on ligaklik. Your continued use of the platform after changes indicates acceptance of the updated policy. If you disagree with changes, you may close your account.

Contact ligaklik

If you have questions about this privacy policy or how we handle your data, contact our support team via live chat, email, or in-app messaging. We aim to respond to data privacy requests within a reasonable timeframe. You also have the right to lodge a complaint with the data protection authority in your jurisdiction if you believe we have mishandled your information.